How to Spa

Cancellation

We kindly request a 24-hour notice of cancellation or reschedule to avoid a full service charge of the treatment price. Group reservations are subject to contracted agreement.

Pool Access

Spa guests who enjoy a 50 minute or longer massage or facial can enjoy access to the pool on our Parkview Terrace.  Salon services do not acquire access to the pool.  We currently do not sell day pass access to the Parkview Terrace.

Service Charge

There will be a 20% service charge added on to every appointment.  This will go to your provider with a small portion split amongst support staff.  Additional gratuities may be given at your discretion in appreciation of outstanding service.

Age Requirement

Pure Spa is available to guests 18 and older. Nail and Hair services are available for guests aged 5 years or more with a chaperone.  Facial services are available for guests aged 16 and 17 with a parental chaperone, who must be in the treatment room at all times.

Spa Arrival

Please arrive at least 20 minutes prior to your appointment to begin your relaxation experience. Arriving late will limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. 

Spa Attire

We suggest that you wear comfortable clothing and do not bring jewelry or valuables to the spa. A robe and slippers will be provided with any Spa appointment, with the exception of Salon appointments. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort.

Courtesy

While enjoying our treatments and facilities, we kindly ask that you engage in quiet conversation and when using cell phones and other electronic devices to please turn them to silent. To ensure complete privacy, please avoid camera usage in the spa.